Frequently Asked Questions

The world always looks brighter from behind a smile.

Emergency information

If you are an emergency case requiring immediate attention, please call (425) 379-8020. We will give you instructions and directions. If you know the Town Center Family Dentistry address, please come as quick as possible.

What can I expect at an appointment?

When you arrive at the Town Center Family Dentistry, the staff will greet you and seat you at the waiting room. We will examine you as quick as possible, average waiting time is 15 minutes.

What happens if I am a new patient?

You may have referred yourself or have been referred by another specialist.. We will provide a free consultation and ask about your dental history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.

If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other dentist or recent medication. It will help us to help you.

We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment.

What if I need Anesthetic?

We can undertake only small or minor procedures in our dental clinic, using local anesthesia or superficial sedation.

What happens if I need a prescription?

We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other medical condition.

If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.

Insurance and Billing

Do you accept my insurance?

Our dental clinic accepts most of the recognized Insurance companies with affiliate.

If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.

An estimate of consultation fees and costs are available on request.

Do I need referral?

If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit to our offices.

If you don’t have an insurance coverage, feel free to give us a call and we will help explain the process. The billing procedure is as explained above.

Do you have parking facilities?

Yes.

Free Parking is available in our two floor parking garage.

Schedule Your free consultation with us today!